We have helped clients make considerable gains in the performance of their overseas operations. Our emphasis has been on improving market position and accelerating growth.
Representative projects include:
- Developing a North
American strategy for a leading international bank. A newly-appointed
head of North America needed to present a strategy to the board in
four months. The project scope included all banking businesses,
investment banking, securities brokerage and underwriting and Treasury
plus assessing a potential acquisition.
The project was concluded successfully despite the daunting timetable by working with nine client officers. The recommendations were accepted and implementation started in the following quarter. The bank showed a significant improvement in operating results and successfully completed a major acquisition consistent with the strategy.
- Improving relationships
with partners in emerging markets.
This client had recently started operating in smaller, developing
markets by licensing to strong local partners. While the client had
developed a process for evaluating prospective partners and helping
them launch the product, it had not determined how to provide ongoing
support and wanted input from the licensees themselves.
The project, which included travel to five continents in eight weeks, provided
recommendation far beyond the original project scope while remaining
well within the original budget and time constraints. It outlined
changes in the assessment and launch process, devised a governance
structure to allow for ongoing feedback, defined the needed education
and support programs, advocated changes in the relationship between
the proprietary and the franchise businesses and called for additional
technology support. The report captured senior-level interest and
led to changes in the organization and staffing of the franchise effort
and a substantial increase in the technology budget, as well as adoption
of the suggested education and support programs, greatly increasing
licensee satisfaction and participation.